Advantages and Disadvantages of E-Commerce Essay - 1946 Words

James Davis Advantages and Disadvantages of E-commerce Bus 107 Debra Wilson November 22, 2010 Abstract In today’s economy, business moves at a rapid pace and shows no sign of slowing down. Many of the revolutionary changes that have taken place and supplied this economic engine with fuel are due to electronic commerce. The introduction of the computer into the workplace has brought about manifold changes and seemingly unlimited possibilities for merchants. This new technology offers many advantages for businesses but there are disadvantages as well. Each company must weigh the pros and cons while determining what direction they will take. Advantages and Disadvantages of E-commerce Electronic commerce is a fundamental part†¦show more content†¦(Boyer, 2001) E-commerce increases the speed in which transactions take place. Customers no longer have to wait in line to purchase items but can now securely complete transactions online. Customers do not have to travel to pick up their merchandise but can have it shipped directly to them. If a customer needs to contact the business, this can be done quickly via e-mail. Most companies now provide adequate information so that customers are able to place their own orders and answer their own questions (FAQ). This is called self-sourcing and it encourages consumers to do some of the work normally done by the business. This reduces costs and errors while also engaging the consumer. Example: Fed-Ex was a pioneer in the use of online tracking. They allowed customers to enter a tracking number on the Fed-Ex web site and monitor their packages. This removed the operator from th e transaction, cut expenses, and satisfied the customer. It is also common for companies to set up account profiles for customers that reduces errors and speeds up processing. Businesses can add new features to their products and services such as updates, activities, or new products. Many companies spend large amounts of money to encourage consumers to visit their web site. Contests and prizes are often used to prompt return visits. (Boyer, 2001) E-commerce allows companies to increase the specialization of their employees and streamline their operation.Show MoreRelatedAdvantages And Disadvantages Of E-Commerce958 Words   |  4 PagesAbstract E-Commerce Ecommerce (or electrical commerce) refers to the shopping for and mercantilism of products and services via electronic channels, primarily the net. On-line retail is unquestionably convenient because of its 24-hour handiness, international reach and usually economical client service. The invention of quicker net property and powerful on-line tools has resulted in a new commerce arena – Ecommerce. Ecommerce offered several blessings to firms and customers however it additionallyRead MoreAdvantages And Disadvantages Of E-Commerce899 Words   |  4 PagesO2O e-commerce and will propose several solutions. 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